The solution for managing
your e-commerce shipments
The time has come to simplify
your e-commerce shipping
A single dashboard to manage all your shipments
Make infinite shipments with just 1 click and plan out
the best post-sales experience for your
customers, start new conversations,
and get more reviews and repeat sales.
Create dozens of shipments
with just a click
Import orders from all your
e-commerce platforms and marketplaces
and create shipments with your
carriers with just one click!
Design your own
Automatically choose the best
carrier and eliminate errors,
getting more time to spend
on your growth.
Use the transactional mails of
isendu to update your customers.
You can edit them in a
minutes and enhance your
Join the revolution
with our conversational
Take your communication even further by automatically
spurring new WhatsApp conversations with your customers. You can update them on a status and ask them for a review at a key moment. The 98% open rate will open the door to opportunities you'd miss otherwise.
With isendu you have access to shipping rates for your
e-commerce. Increase your logistics offer, manage
emergencies and keep on shipping, no matter what happens.
Create quick, easy system to manage shipments
automatically, eliminating errors and getting more
time to spend on your growth.
Create dozens of shipments with a click
Import orders from all your e-commerce
platforms and marketplaces and create shipments
with your carriers with just a click!
Design your own automation rules
Automatically assign the best carrier based
on destination, the products in the order
the package weight and much more,
automatically manage your shipments, eliminating
errors nd getting more time to spend
on your growth.
Customize your after-sale email sequence
Use isendu's transactional emails to update your
customers on the status of their shipments, share
educational and support content, encourage new
purchases and request reviews.
You can edit them in minutes even if you
don't have technical know-how and take advantage
of high open rate to boost your communication
Join the revolution with our conversational marketing
Take your communication even further
by automatically spurring new WhatsApp
conversations with your customers. You can
update them on a status and ask them
for a review at a key moment.
The 98% open rate will open the door to
opportunities you'd miss otherwise.
Give you customers a tailor-made support channel
How does an e-commerce company create a strong
relationship with its customers? Give your customers
a fast path to your support channels, including
Whatsapp. It's essential to include
information to easily contact you in case of
questions or concerns. They need to know
that you will always listen to their feedback.
Track orders placed on your e-commerce with
the integration between isendu, ebay and the
main national and international
One of the world's best known carriers, DHL
operates in more than 200 countries with a
fleet of its own vehicles. From city delivery
by electric bicycle to Boeing 777 for
intercontinental DHL delivers worldwide
with efficient premium service with costs
in keeping with its quality.
BRT is a long-established Italian carrier and is chosen
by customers especially for its versatile service
BRT lets you ship virtually any type of package.
BRT is also known for its competitive prices and
widespread coverage, operating outside of Italy
in partnership with DPD and other carriers.
GLS is a very popular carrier in Italy, though its
origins are English and it operates through franchising
in a large part of Italy. GLS is less widespread than
other companies but has been growing considerably.
Customers appreciate that GLS is adaptable and fast,
and it is chosen by those looking for a balance
between cost and quality.
Frequently asked questions
Check out some of the most common questions people have
How to reduce shipping costs?
As a first step, establish a business relationship with your trusted carrier, which will let you negotiate shipping rates with your supplier when suitable.
Plan your products' packaging and packing. Try to save money while maintaining a high level of service and quality materials, because they also play a key role in marketing.
Pay attention to returns by creating a clear and well-defined policy. If your customers want to return goods, they should be able to rely on quick, flexible returns — and possibly replacement — with no hidden costs. To prevent returns customers should be given as much information as possible to the buyer, so that they can make a clear, confident choice.
It also automates the entire sales flow: from order management to shipping document printing, from tracking notifications to managing multiple sales channels. isendu was made to ensure easy use of the dashboard, saving you time and stress and eliminating errors.
How to choose an e-commerce carrier?
The first decisive factor is where the goods are going. If you're shipping within national borders, you should choose a logistics partner with a widespread distribution in the country; if you're shipping abroad, you should know that carriers often rely on international partners to cover cross-border routes.
You should also learn about document management, such as waybills, HS codes and customs codes.
Another factor is the needs connected to the goods you are shipping. Depending on their volume, weight, fragility and perishability, carrier rates vary. Try using a rate simulator and comparing the rates of different carriers to find the best one for you.
Your shipments play a key role in your customers' ultimate satisfaction. Because of this, you should verify the reputation of the partner you have chosen: search for reviews, ask for feedback from other companies, and do online research.
You might realize over time that each carrier fits different needs, which means you will be able to work with multiple carriers. Agreements generally do not require an exclusive arrangement.
Which is the least expensive carrier?
When considering the rates of national carriers, always keep in mind variables, including:
- If you also ship abroad.
- Your customers' needs.
- Your business's goals.
Each shipment has its own specific features and the best rate is closely tied to individual circumstances. There is no absolute cheapest express carrier. Given that, let's look at some of the least expensive national carriers:
- BRT: its basic rates are quite low compared to the competition. No weight limit and very good prices.
- Poste Italiane: shipping costs are very competitive. Definitely lower than the average.
- SDA: has the cheapest rates on the market, especially for small packages.
These are a few of the national express carriers that give good quality for the price. But keep in mind that it will then be the size of your products, the amount of what you ship and where you are shipping that will guide you best in choosing your carrier or carriers. The least expensive carrier cannot be determined absolutely. Finding savings means choosing the best carrier and product to fit your needs.
How much does e-commerce shipping cost?
In order to calculate a package's shipping costs in advance, you should bear two key factors in mind: the package size (i.e. weight + dimensions) and whether it is to be shipped to Italy or abroad.
In Italy, the main carriers include BRT, with fairly low rates and no weight limit, Poste Italiane, with very competitive costs compared to the average, and SDA with the least expensive rates of all, especially for small packages.
For foreign countries, to calculate correctly, you should consider not only weight and size, but also whether it is in the EU, to the US, outside of the EU and the rest of the world.
There are no fixed rates but a number of factors that affect the price of the individual shipment.
Are you ready to turn your shipments
into a tool for growth?
We'll give you a package that includes advanced features
that usually only large companies can afford.